311 Response Center
311 Submission Form

Thank you for visiting our 311 Response Center webpage! We are happy to help with any non-emergency City of Pittsburgh concerns or questions. Requests can be sent anonymously if you do not require a response. Please keep in mind that the more detailed information you can provide, the better we will be able to assist.

All service requests sent with a valid email address will be sent an email response providing your Ticket Number for tracking purposes.  Should a service request be generated by your submission, one of our 311 representatives will provide a Service Request ID Number

If desired, you may use the map below to pinpoint an incident location.

After your initial submission, you will be given an opportunity to upload an incident image (<5mb).

We welcome your feedback regarding our website here.


Live 311 Operators
All calls to 311 are answered by a live operator from 7:00 a.m. to 4:30 p.m., Monday through Friday. In the City of Pittsburgh, dial 3-1-1. Outside of Pittsburgh, call 412-255-2621.
Voice/Text Message
At any time, you may leave a voice or text message for the 311 Response Center by dialing or texting 412-573-9736.
TeleTYpewriter (TTY) Line
412-255-8647
General Information
Incident Information
Map Incident Location

Using the map controls on the left of the map, zoom in on the location of the incident. Click the map to pinpoint a location, and Latitude and Longitude coordinates will be added to your submission. If you would like to change the location, just click the map again, and the pinpoint and coordinates will be updated.

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