Our goal is simple: to transform Pittsburgh into a world-class city through the intersection of technology, sustainability, and performance.
We work with other departments and bureaus internally and collaborate with nonprofit, academic, private sector, and other government partners to:
Nurture innovation through local understanding, best practices, and City-community engagement
Capture and store knowledge digitally to honor the past and build the future
Apply performance measurements to increase government efficiency, accountability, and data-driven decisions
Empower neighborhoods through improved technology, access, and processes
Champion and institute sustainable thinking and practices
Support entrepreneurship, local businesses, and innovation hubs
The Department of Innovation & Performance is focused on six main areas:
Client Relations - serves as the direct contact to the City departments, including public safety on their IT systems and business process.
We also manage the technological assets of the City, and when appropriate apply technology or develop web applications to automate services and enhance user experience.
Resilient Networks - ensures that the City’s network and information is secure and robust.
It supports the ongoing, daily needs of the City against known and unknown risks and vulnerabilities.
Administration - responsible for the financial and human resources of the Department.
It also supports the City’s technology procurement and asset management.
Communications Technology - serves as the first point of contact for the public to the City with multiple, up-to-date, communication channels, including print, web, the City Cable Channel, and 311.
311 allows the public to report all non-emergency concerns or questions.
The City Cable Channel is a dedicated public channel that provides Pittsburgh viewers with important and relevant information, such as City Council Legislative and Standing Committee meetings and special City-related programming.
Sustainability - works to improve the quality of life for residents and visitors of Pittsburgh. through the principles of environmental stewardship, resource efficiencies, and climate change resilience.
Strategy and Performance - works to use data to understand City operations and improve decision making. We work to empower neighborhoods by sharing information and working collaboratively on technology projects.
We develop enterprise strategies for the City's information and telecommunications systems. The team also provides technology training and education to City staff.
Innovation & Performance
I&P aims to transform Pittsburgh into a world-class city through the intersections of technology, sustainability, and performance. While separate, like rotating wheel cogs, the three areas will only move forward when working together.