Mayor Luke Ravenstahl today introduced legislation authorizing the City to implement a comprehensive Web-based permitting system.
The City will invest $1.3 million dollars and enter into an agreement with Accela, Inc. who will create and implement the software to transform the walk-in permitting operation into a Web-based system. Residents and businesses will be able to apply for and pay for most permits online and track the approval process from beginning to end.
A single database will be used by multiple personnel within City departments and agencies to streamline the permitting process, track customer service and increase responsiveness.
"This technology investment will allow us to deliver services more effectively and efficiently, bringing more economic development to our neighborhoods," Ravenstahl said.
The system will calculate the permit fee, provide a tracking number for the application, store related photos and drawings, and "push out" the application for others to perform related aspects of the licensing review such as ensuring proper zoning or fire and occupancy codes.
It will take 12 to 18 months to transform the day-to-day operations before going live with the comprehensive software.
City departments receive approximately 160,000 applications annually for permits and business licenses that generate over $13 million in fees.
Tuesday, April 28, 2009
More Government Efficiency and Cost Saving articles
CITY LOOKS TO GO GOOGLE WITH EMPLOYEE EMAIL SYSTEM
Jun 10, 2011
Office of Mayor Luke Ravenstahl
512 City County Building | 414 Grant Street
Pittsburgh, PA 15219
telephone: 412-255-2626 | facsimile: 412-255-2687