Mayor Luke Ravenstahl today announced that the City’s departments of planning, bureau of building inspection (BBI), and public works, in addition to the Pittsburgh Water and Sewer Authority (PWSA) are now utilizing the City’s new streamlined web-based permitting system, called Accela Automation. Phase one of two of the implementation included the creation of a web-based, inter-departmental permitting workflow system, the input of 15 years of historical permitting data, and the training of 100 City employees.
“Most people don’t realize that issuing permits is a major function of City government,” Ravenstahl said. “But the fact is that residents and businesses interface with City government every day when they apply for a permit to build a new pool, open a new business, or build a simple addition to their home. By streamlining permitting operations, this new system will make our City more customer and business-friendly while creating efficiencies in our departments.”
The $1.3 million system will make the permitting process quicker and more efficient by requiring all departments who have a hand in the permit approval process to use an interactive web-based tool that tracks interdepartmental workflow, improving communication, and transforming the culture in many departments from a paper-driven system to a paperless system.
Phase two, to be launched in the coming months, brings the public “online” by allowing applicants to apply and pay for most permits with a credit card. In addition, from their computer, the applicants will be able to track the approval process and interested community members can obtain information about permits issued in their neighborhoods.
“Soon, community members will be able to enter in an address, press search, and they will know all of the permitting and citation history with a particular property,” Ravenstahl said. “This is important for many neighborhood groups who track demolition requests and seek to keep their communities safe and clean.”
The City issues about 200,000 permits yearly for approximately 100 different kinds of permits. The most commonly issued permits are building, construction and road closure permits, to shelter, and dumpster permits. Several different departments are involved in the permitting process to ensure that local, state and national safety regulations are followed.
Accela, Inc. is known as the market leader in Web-based permitting systems. The City picked the vendor through and competitive RFP process in May of 2009.
Wednesday, February 23, 2011
More Government Efficiency and Cost Saving articles
CITY LOOKS TO GO GOOGLE WITH EMPLOYEE EMAIL SYSTEM
Jun 10, 2011
Office of Mayor Luke Ravenstahl
512 City County Building | 414 Grant Street
Pittsburgh, PA 15219
telephone: 412-255-2626 | facsimile: 412-255-2687