PITTSBURGH, PA (March 11, 2015) - Mayor William Peduto today celebrated March 11 as ‘3-1-1 Day’ in the City of Pittsburgh in honor of the continued success and development of the 311 Response Center.
“The success of the 311 Response Center is a city-wide effort,” said Mayor Peduto. “I am very proud of the commitment our employees continue to demonstrate to this invaluable service.”
The 311 Response Center is a part of the Department of Innovation & Performance. Since the creation of the Department in February 2014, several upgrades and improvements have been made to the 311 process, demonstrating the Peduto administration’s continued commitment to providing services in an efficient, effective and equitable manner.
“The goals of the 311 Response Center are to provide excellent customer service and easy access to government,” said 311 Manager Wendy Urbanic. “The 311 Response Center is proud to serve the citizens, visitors, employees and commuters of the City of Pittsburgh. We are very excited about implementing changes to make those services even better.”
From February 2014 - February 2015, 311 received the following:
Despite the increase in service request volume, the abandoned call rate was was 4.2%, down from 9.1% in 2013.
Top issues reported: Potholes (15,074), Weeds/Debris (4,724), Snow & Ice Control (3,381)
In 2014, 311 phone hours were expanded to 7am-4:30pm M-F to accommodate more traditional users. Phone hours will be expanded to 7am-7pm M-F later this month. In addition to extended hours, the 311 Response Center will be getting new software that will take service requests straight from your phone or computer and transmit it to city workers in the field, drastically cutting response times. A mobile application will be introduced that will transform two-way communication with the city and provide the transparency residents deserve.
311 Response Center Highlights of 2014/2015:
Wednesday, March 11, 2015
Office: (412) 925-1990
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