Pittsburgh's Management & Performance System (PittMAPS) is all about accountability and increasing efficiencies in government, and doing more with less. The Mayor sets his Initiatives and Baseline Goals in meetings with his staff and department leaders. The Ravenstahl administration began using smart practices in August 2007 to measure performance, demand accountability and improve City services within a strategic vision.
Seventeen City departments submit monthly performance control values to PittMAPS as indicators consistent with their day-to-day operations. Thirty sub-sector managers in Building Inspection, Public Works and Animal Control also receive feedback every week from PittMAPS related to Requests for Service from citizens. For example, Public Works might report "the number of graffiti abatements on public and private property" while Building Inspection reports "the number of field inspections for code enforcement." Some departments have 10 performance control indicators, some have 75. And although 27 graffiti removal requests were resolved within the five-day time standard, three remain outstanding.