Filing a Complaint

Complaints may be initiated internally or filed by citizens involved in an incident.

Complaints can be faxes, mailed, delivered in person or phoned in. Complaints can be made by the person directly involved in an incident or by a third-party. Complaints can also be made anonymously. Regardless of the means a complaint is received, the complainant should provide enough information so that the incident can be corroborated. Assuming your full cooperation and that of witnesses, OMI staff strives to complete our investigations within 120 days or receiving it, with limited exceptions..

A complaint should have all of the following information:

  • Date
  • Name(s) of the parties involved
  • Your Address
  • Your Telephone Number
  • Description of the incident (date, time, location, etc.)
  • Description of the name of the accused employee(s), if known
  • Online 311 Request Form

Time Constraints

Complaints dealing with Police should meet the following restrictions:

  • All complaints dealing with police must be made within a period of 90 days after the incident.
  • The complainant should have the police officer's name and badge number, if known.

Handling Complaints

Following the receipt of a complaint, the Office of Municipal Investigations will send the following to the address of the complainant:

  • An acknowledgment letter which will include the complainant's case number and the name of the investigator assigned to the case.
  • A closing letter will be sent to the complaintant, following a full and thorough investigation of the case, informing him/her of the OMI's final disposition.

last updated: 22/04/2025

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