Website Accessibility

This policy applies to all new, updated, and existing City of Pittsburgh web pages, as well as web content created or updated by the City. It covers content managed by City agencies, departments, offices, and external service providers.

The City of Pittsburgh is committed to ensuring that our website is accessible to everyone, regardless of ability. We do not discriminate against individuals with disabilities in any of our services, programs, or activities. If you encounter an accessibility barrier or need an accommodation, please fill out our Website ADA Issue Reporting Form.

General Administration of Website ADA Compliance

This Website Accessibility Policy is posted in a prominent location on the City's website for public review and comment.

The ADA Coordinator, in collaboration with the Department of Innovation and Performance, will oversee website accessibility compliance. Key responsibilities include:

  • Ensuring that all posted content complies with ADA standards.
  • Reviewing new or revised content, including icons, for accessibility. The City may use recognized accessibility compliance tools for this process.
  • Maintaining the Accessibility Statement with contact information for reporting issues or requesting accessible services.
  • Notifying relevant personnel of non-compliant content and coordinating corrective actions.

Accessibility Design Guidelines

The City of Pittsburgh follows the Web Content Accessibility Guidelines (WCAG 2.0), established by the World Wide Web Consortium (W3C), to address key issues identified by the U.S. Department of Justice. The City ensures that its website content is:

  • Perceivable

    • Provides text alternatives for non-text content.
    • Includes captions and alternatives for multimedia content.
    • Can be presented in different ways, including assistive technologies, without losing meaning.
    • Improves visibility and audibility of content for easier access.

  • Operable

    • All functionality is accessible via keyboard.
    • Provides sufficient time for users to read and use content.
    • Avoids content that may trigger seizures or physical reactions.
    • Facilitates easy navigation and content discovery.

  • Understandable

    • Ensures that text is readable and comprehensible.
    • Presents content in a consistent and predictable manner.
    • Helps users avoid and correct errors.

  • Robust

    • Maximizes compatibility with current and future assistive tools.

Monitoring and Review Process

The City’s websites are regularly reviewed to ensure ongoing compliance with accessibility standards. 

If you encounter any accessibility issues, please use the following form to report them:

Click here to view the form.

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