DEPARTMENT OF CITY PLANNING

Americans with Disabilities Act - Grievance Form

City of Pittsburgh
Americans with Disabilities Act - Grievance Form
ADA Coordinator’s Office, Department of City Planning


This Grievance Procedure was established to meet the requirements of the Americans with Disabilities Act (ADA). It may be used by anyone who wishes to file a complaint alleging discrimination on the basis of disability in employment, practices and policies or the provision of services, activities, programs or benefits by the City of Pittsburgh. For employment-related matters, all City employees and/or applicants for City employment should refer to the separate ADA Accommodations Policies available on the ADA webpage.

The complaint should be submitted by the grievant and/or his/her designee as soon as possible, but no later than 60 calendar days after the alleged violation to:

City of Pittsburgh ADA Coordinator
Hillary Roman
200 Ross St, 4th Floor
Pittsburgh, PA 15219
Remote Ph: (412) 301-7041
Office Ph: (412) 255-2102 int.457
Hillary.Roman@pittsburghpa.gov

 

Alternative means of filing complaints, such as personal interviews or a tape recording of the complaint will be made available for persons with disabilities upon request.

*Attention, those planning to submit an accommodation request or grievance form by US mail:

COVID-19 Change of Procedure: To submit an accommodation request or grievance form, please email Hillary.Roman@pittsburghpa.gov. Mail is not being received in the office at this time. If you are unable to use this method, please contact the ADA Coordinator to request an accommodation.

Grievance Procedure

Within 15 calendar days after receipt of the complaint, the ADA Coordinator will meet with the grievant to discuss the complaint and the possible solutions. Within 15 calendar days of the meeting, the ADA Coordinator will respond in writing, and when appropriate, in a format accessible to the grievant. The response will explain the position of the City of Pittsburgh and offer options for substantive resolution of the complaint.

If the response by the ADA Coordinator does not satisfactorily resolve the issue, the grievant and/or their designee may appeal the decision of the ADA Coordinator within 15 calendar days after receipt of the response to the Director of City Planning, who will convene the appropriate City departments and personnel to review and address the appeal.

Within 15 days calendar days after receipt of the appeal, the Director of City Planning will meet with the grievant to discuss the complaint and possible resolutions. Within 15 calendar days after the meeting, the Director of City Planning will respond in writing, and when appropriate, in a format accessible to the grievant, with a final resolution of the complaint.

The City of Pittsburgh will keep all written complaints received by the ADA Coordinator and appeals to the Director of City Planning, as well as all responses from the ADA Coordinator and Director of City Planning, for at least threeyears.

Grievance Form

Instructions: Please fill out the form completely. Once you have done so, please hit “submit.” If a required field does not apply, please enter “N/A.” If you do not know the information under required filed, please enter “unknown.”