Innovation & Performance Management
To contact us please call (412) 255-2152 during our office hours: Monday-Friday, 8:00 a.m. - 5:00 p.m.
Twitter: @PGHIP or use the web form on the City Directory to reach the Department of Innovation & Performance.
All calls to 311 are answered by a live operator from 8:00 a.m. - 6:00 p.m., Monday through Friday.
Department Leadership
Santiago Garces
Director of Innovation & Performance
Heidi Norman
Deputy Director
heidi.norman@pittsburghpa.gov
Sylvia Harris
Assistant Director, Operations
sylvia.harris@pittsburghpa.gov
Gwen Moorer
Assistant Director, Technology
@pittsburghpa.gov
Alex Nunley
Technology Infrastructure Manager
alex.nunley@pittsburghpa.gov
Stacy Hill
Administration Manager
stacy.hill@pittsburghpa.gov
Christine Rice
Manager, Devices
christine.rice@pittsburghpa.gov
Wendy Urbanic
311 Manager
wendy.urbanic@pittsburghpa.gov
David Finer
Communication Technology Manager
david.finer@pittsburghpa.gov
Smyth "Smitty" Welton
Manager, Communications Services
smyth.welton@pittsburghpa.gov
