Gold Belt Training Program = Improving the Way We Deliver Services

Gold Belt Training

The Gold Belt Training Program is a scientific problem-solving approach that helps city employees achieve their maximum potential with limited resources while saving every taxpayer dollar they can in the process.

Gold Belt's concise curriculum is designed to equip the city employees with scientific problem solving and process improvement tools adopted from the world’s leading industries (Toyota Production Systems, Amazon, GE, etc. ) carefully morphed to be applicable to practicalities of City Govt.

Gold Belt graduates are essential in developing the capability to improve processes and expand capacity to innovate toward improved delivery of services to customers and citizens. Certified members are taught to empower staff, reduce wait times, improve throughput, and organize workspaces. They attend training during which staff members learn how to use tools to identify and eliminate waste in their department's processes. After the workshop, each participant is encouraged to complete a " Just Do it Innovation" and apply what they have learned to improve their work area.


How Has Gold Belt Training Program Impacted You?

The City of Pittsburgh has thousands of committed public servants who deliver critical services every day. The Gold Belt program empowers our employees with tools to find more efficient ways of delivering those services.”

-Santiago Garces, Director, Innovation & Performance 

Value of Proposed Gold Belt Improvements

Proposed improvements – which include such ideas as better disposal methods of equipment, building information portals, and implementing filing system upgrades – have an estimated annual savings of $230k (value of time saved and cost savings).



Just Do It Innovation

Nicole Barone project banner

Project Highlights

  •  Calendar was always double or triple booked – hard to prioritize
  •  Several people could schedule on the Director’s calendar - no one source of truth for reference
  •  Appointments are now color-coded to help prioritize including a separate color for blocking desk work time
  •  Dollar Value of Time Saved: $48,750

Debra Christian, Innovation & Performance

Project Highlights

  •  BEFORE: It was confusing trying to determine if software requests require a new purchase, a license or subscription renewal or a reinstall of existing software. This confusion added 2+ days to determine the right queue for the request – meanwhile, the customer is waiting.
  •  AFTER: New Checklist provides detail so the software request goes to the right person for assistance. Customer wait is reduced.
  •  Dollar Value of Time Saved: $22,464

Freddie Greenwood, Assistant Manager, I&P

Project Highlights

  •  Originally there were 3 sets of instructions for issuing an RSA token to a user & no one was sure which was the right version
  •  The requests were infrequent so it was difficult to remember the process each time
  •  It took the team 35 minutes to redesign the process taking it from 15 to 6 steps
  •  Dollar Value of Time Saved: $730

Stacy Hill

Project Highlights

  •  Before the implementation of process improvement, there was no specified way to get rid of discarded equipment
  •  Made a simple multiple item disposal form
  •  Reduced time spent gathering information from 3-12 days to 5 minutes
  •  Dollar Value of Time Saved: $1,350



Jeffrey Hovis

Project Highlights

  •  Reduced the amount of staff time needed to complete these documents
  •  OMB and Law are now testing these templates
  •  The language now consistent for vendors as well
  •  Dollar Value of Time Saved: $25,312

Eric Miazga, Web Developer, I&P

Project Highlights

  •  Reduced the time it takes to create a Department's homepage from 20-30 hours to less than an hour
  •  Eliminated mistakes & misunderstandings
  •  Now there’s a standard process to create & update City sites
  •  New layout has enhanced the user experience
  •  Dollar Value of Time Saved: $14,820

before & after of PLI homepage

Liz O'Neill, Business Relationship Manager, I&P

Project Highlights

  •  No standard way of deploying RSA tokens with a bulk order of laptops
  •  Getting customers laptops they can use in the field was delayed
  •  Reduced time to deploy bulk orders of laptops with RSA tokens from 18 weeks to 4-6 weeks (users cannot access the City’s network in the field without an RSA token)
  •  Dollar Value of Time Saved: $2,160

Trever Stoll

Project Highlights

  •  Goal: streamline process for IT staff to check devices across the City for the Windows 10 refresh
  •  Adjusted team so 2 people traveled together to areas where they could each assess a different site
  •  Created mapping & routes to group areas & locations to reduce time spent traveling
  •  Dollar Value of Time Saved: $2,394

Wendy Urbanic, Manager 311, I&P

Project Highlights

  •  The team tested recording the waiver & found that it saved time. A “text to voice service” also improved consistency
  •  Call re-routing was devised so that callers could listen to the program requirements and other 311 callers could still go directly into the 311 operator queue
  •  Dollar Value of Time Saved: $105

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Interested in Learning More?​

Contact the Innovation team:​