INNOVATION AND PERFORMANCE

I&P's missions is: The Customer is the Mission

We are committed to:

  • collaborating with all City departments to help make City services convenient and accessible for residents
  • maintaining & securing our technology infrastructure
  • advancing innovative technology solutions
  • providing project management, data analysis, and process improvement training
  • handling thousands* of 311 calls

 

Areas of Service:

IT Operations
Supports core IT infrastructure, including systems administration, network engineering, and telecommunications configuration. Provides IT help services to fulfill requests and resolve IT-related incidents.

IT Technology
Supports software applications and hardware devices used by departments and employees, including enterprise applications, data engineering, computing, mobile devices, as well as Internet of Things (IoT) devices.

Security and Risk
Responsible for cybersecurity risk assessments and the application of best practices to mitigate and remediate identified threats.

Project Management Office
Establishes IT Project Management standards, supports departmental personnel to learn best practices in project management, and oversees the portfolio of IT projects planned and underway across multiple departments.

Administration
Responsible for the budget, finances, and human resources of the department.

Communications
Provide information about City government to residents, business owners, and other stakeholders through multiple communication channels, including websites, social media, and the City Cable Channel. Additionally, the 311 Response Line handles inbound non-emergency questions and service requests from citizens and works with City departments to resolve citizen concerns.

Innovation
Supports City staff through performance improvement expertise, data analytics, and business relationship management services to advance and facilitate client departments' innovation efforts for improved services to Pittsburgh residents. The team also promotes civic innovation by working with partner organizations such as the Urban Redevelopment Authority of Pittsburgh and the Allegheny County Airport to convene City staff and external stakeholders to promote and foster inclusive technology innovation in the Pittsburgh region through programs such as PGH Lab.

 

Our guiding principles are:

 

Focus on value.

Start where you are.

Progress iteratively with feedback.

Collaborate and promote visibility.

Think and work holistically.

Keep it simple and practical.

Optimize then automate